We could not have chosen a better, more reliable, monitoring and response service to ensure your Safety and Well Being
In an emergency, when your family, your business, even your life is threatened, immediate response with pinpoint accuracy is the only acceptable standard. And that’s the standard Rapid Response Monitoring delivers 24 hours a day, 365 days a year to you, your family and your business.
Everything we do is focused on creating that instant, accurate response to the first sign of trouble. From our carefully screened and highly trained professional people, to our state-of-the art technology and totally secure integrated systems, you are truly in the hands of world-class professionals. Our phone switch, computer system, and power systems all employ critical reliability technology – continuously monitored electronically so we become aware of any potential problems before they happen.
Security begins by knowing you have the BEST
The instant your alarm goes off, our operators are alerted and swing into action. The monitoring center’s computer systems alert them whether it’s a burglary, fire, medical or another kind of emergency. They pinpoint the location, identify your personal client passcode, and launch emergency instructions.
If standing orders call for it, the operator will place an immediate phone call to you for the password, verifying that an emergency condition exists. If our operators receive an incorrect passcode, or no answer at all, they dispatch emergency personnel immediately, followed by a phone call to someone on your emergency call list to notify them of the action taken.
World Class Systems and Training
Our immediate response to your needs depends solely on our advanced technology and the professional skill and dedication of our team. That’s why no one becomes an RRM operator without extensive background investigation, personality profile evaluation, and drug testing. Training begins with six weeks of demanding classroom sessions, utilizing mock simulations, phone calls, two-way voice demos, industry readings, and other advanced training techniques. Then comes extensive on-the-job training under careful observation by training personnel. Written tests and performance evaluations are daily occurrences.
And that’s only the beginning On-going developmental training on a monthly basis continues as long as that person remains an RRM operator. Supervisor conferences and informational meetings are also continuous.
At SMS Security Systems and Rapid Response Monitoring, world-class excellence is the only standard we recognize and that’s why your well-being is always in the best possible hands.